One of the key challenges of operating any strata property is maintaining a consistent standard of rooms’ inventory in line with relevant brand standards. Consistency in accommodation quality is a critical consideration in the optimisation of guest satisfaction, unit owner returns and long term asset value. Mantra Group has approached this challenge by developing an in-house Refurbishment Team which provides a personalised value-add service to all unit owners.
Working with interior designers and project managers, a range of value add services are provided, from complete furniture packages and common area upgrades to ad-hoc replacement items, ensuring the property’s ongoing standards are upheld and owner costs minimised.
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