Our Dedicated Team

In addition to your property based management team, each resort has a dedicated Owner Relations Manager totally committed to servicing the needs of our owners and to ensure your investments perform at the optimum level. Our vision is to position Mantra Group as the operator of choice for all owners by developing and maintaining fruitful relationships based on trust and credibility through:

Timely, accurate and consistent communication
Transparent and commercial business practices
Working with operations to deliver promised results

The dedicated Owner Relations Team provides a premium personalised service. In addition to the support you will receive from the property based team, we have an established toll free line and direct email so that owners can easily make enquiries or express concerns with their dedicated Owner Relations Manager. Some of the other services we provide include:

Guidance on letting agreement options
Monitoring of fair and equitable distribution of owners' income
Monitoring accuracy of monthly statements
Body Corporate representation
Owner education forums
Renovation and refurbishment consultancy service
Monthly owners' newsletter

For more information call our Owner Relations Team on 1300 559 232 or email owners@mantragroup.com.au